1. Enable teachers to use tablet in the classroom in order to strengthen students’ learning commitment but at the same time be able to focus their attention where it is needed.

2. Let teacher share pictures and video, run quiz, collect assignments and files sent by students - wirelessly, fast, without delaying lesson.

3. How to collect feedback from students if entering a school requires written consent from school and parents?

I joined the team as Senior UX designer and worked together with Junior UI Designer, Business Analyst and the whole development team. Our main focus was implementing feedback from Voice of Customer and User Research. My work was divided between UX design for new features based on the Business Analyst's requirements and user research to improve existing ones.

First two challenges were solved by technology. Controlling tablets and sharing data required instant communication between 30 tablets and updating assets and lessons on AWS cloud. It was managed through the Access Point and WLAN Controller that were part of classroom equipment. Delays in communication impacted heavily how the application was designed.

To address third challenge I suggested to cooperate with selected school. This is how I became responsible for Samsung School Research Program: finding a school, agreement with school management, legal approvals for research with children, setting up technical environment and conducting research. 3 teachers used 30 tablets alternately throughout a school year in their classes for the 2nd and 3rd grade students (age 8-9).

I used following research methods:
- Diary Studies - teachers filling a diary entry each week,
- In-Depth Interviews (IDI) with teachers,
- Shadowing/Service Safari - live lesson observation,
- Usability Testing with students assisted by their parents (“Diads”).

As a result of In-Depth Interviews conducted by myself and my colleague with teachers, we created Teacher’s Personas. After interviews we identified behavioral variables and placed them on the X axis. Then we mapped teachers against behaviors, spotted patterns and identified common goals.

I was working on 3 applications, each focused on specific user needs:
- Tablet - for teachers and students to use in the classroom,
- Browser - for teacher to create lesson as file manipulation (copying, writing, ppt creation etc) is easier on desktop,
- PC - allows to use native Windows support when working with e-board, projector and other school hardware.

Samsung created solution to address mentioned challenges and at the same time increased sales of their hardware.

We have improved usability of the app and it’s technology framework, such as connectivity between devices. I remember the shadowing session when a student startred crying because her drawing dissapeared when the tablet lost connection and logged out for the 2nd time during the lesson. We investigated and fixed the issue immediately.

Teachers complained on the "End Lesson" modal. It allows to finish a lesson but contains also option to turn off all 30 student's tablets. As this additional option was represented by just a small checkbox, it was causing unintentional shutdowns and wasting 10 minutes of the lesson.

At the same time new market requirement emerged: adding possibility to remove all students private data after lesson ends. Business Analyst requested adding 3rd checkbox to already malfunctioning feature. Ending a lesson should be a simple operation that does not require much mental effort from the teacher. Adding 3rd checkbox would be the opposite.

I took advantage of fixing the modal along with introduction of the required feature. After analysing similar patterns from existing applications, I proposed redesigned flow, inspired by... Windows start menu.

The idea was to simplify the process by replacing checkboxes with buttons so mistake is not possible. I created wireframes for a new solution.

After redesign, new End Lesson modal is easier to understand. Sales representatives confirmed the issue no longer existed. Users understood the idea that every next option contains the previous one.